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Tracking order

Order Tracking Information

How to Track Your Order

  1. Order Confirmation: After placing your order, you'll receive an order confirmation email containing your order number and details.
  2. Processing Time: Most orders are processed within 1-3 business days. During peak seasons, processing may take slightly longer.
  3. Shipping Notification: Once your order ships, you'll receive a shipping confirmation email with your tracking number and carrier information.
  4. Tracking Your Package: Use the tracking number provided to monitor your package's journey.

Tracking Your Package with 17Track

We recommend using 17Track, a reliable global package tracking platform that supports multiple carriers worldwide.

How to use 17Track:

  1. Visit 17Track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location
  4. Optional: Create an account to save multiple tracking numbers and receive notifications

Frequently Asked Questions

Why isn't my tracking number working?

Tracking numbers may take 24-48 hours to activate in the carrier's system after shipping. If your tracking still isn't working after this time, please contact our customer service team.

My package shows as delivered but I haven't received it. What should I do?

First, check with neighbors or your building management. If still missing, contact your local post office with your tracking number. If unresolved, please contact our customer service team.

How long does shipping typically take?

Shipping times vary by destination and carrier. Standard shipping usually takes 5-10 business days domestically and 10-20 business days internationally.

Need Further Assistance?

If you have any questions about your order status that aren't answered here, please visit our Contact Us page for additional support options.