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Privacy policy

Information We Collect

At GatoGlow, we collect the following types of information when you interact with our website:

  • Personal Information: Name, email address, shipping address, and payment details when you make a purchase.
  • Device Information: IP address, browser type, operating system, and device identifiers for analytics and security purposes.
  • Usage Data: Pages visited, products viewed, and interaction patterns to improve user experience.
  • Cookies: We use cookies and similar tracking technologies to remember preferences and analyze site traffic.

How We Use Your Information

Your data is used for the following purposes:

  • Processing and fulfilling your orders for toys, apparel, feeding supplies, and other pet products.
  • Providing customer support and responding to inquiries.
  • Improving our product offerings and website functionality.
  • Sending promotional communications (only with your explicit consent).
  • Complying with legal obligations and preventing fraudulent activities.

Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, and IT service providers necessary for business operations.
  • Legal Compliance: When required by law or to protect our legal rights.
  • Business Transfers: In case of merger, acquisition, or sale of assets.

We never sell your personal information to third-party marketers.

Data Security

We implement industry-standard measures to protect your information:

  • SSL encryption for all data transmissions.
  • Regular security audits and vulnerability assessments.
  • Limited access to personal data on a need-to-know basis.

Your Rights

Under GDPR, CCPA, and other privacy laws, you have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain data processing.
  • Withdraw consent for marketing communications.
  • Request data portability where applicable.

To exercise these rights, please contact us through our website contact form.

Data Retention

We retain your personal information only as long as necessary:

  • Order information: 7 years for tax and warranty purposes.
  • Marketing consent: Until withdrawal or 2 years of inactivity.
  • Website analytics: 26 months aggregated data.

International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website. The last update date is displayed at the bottom of this page.

Last Updated: [Insert Date]