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Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Time

We currently offer Standard Shipping for all orders. Delivery times vary depending on your location:

  • Domestic orders: 3-7 business days
  • International orders: 7-21 business days

Delivery times are estimates and not guaranteed, as they depend on carrier schedules and customs processing for international shipments.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight and dimensions
  • Destination country

We do not currently offer free shipping. All shipping charges are clearly displayed before you complete your purchase.

Order Tracking

Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your package's progress through our carrier's website.

International Shipping

We ship to most countries worldwide. Please note:

  • Customers are responsible for any customs fees, import duties, or taxes
  • International orders may be subject to customs delays
  • Some product restrictions may apply based on destination country regulations

Shipping Restrictions

Due to carrier restrictions, we cannot ship to PO boxes or APO/FPO addresses. Please provide a physical street address for delivery.

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

Missing or Damaged Items

If your order arrives damaged or with missing items, please contact our customer service team within 7 days of delivery. We may require photos of damaged items or packaging to process your claim.

Policy Changes

GatoGlow reserves the right to modify this shipping policy at any time. Changes will be posted on this page.