Terms of service
User Agreement
By accessing and using GatoGlow.com ("Website"), you agree to comply with these Terms of Service. These terms apply to all visitors, users, and purchasers of our products in the categories of Toys, Cleaning, Apparel, Feeding, Waste, and Health.
You must be at least 18 years old or have parental consent to make purchases. All product information, descriptions, and prices are subject to change without notice.
Limitation of Liability
GatoGlow shall not be liable for any indirect, incidental, special, or consequential damages resulting from:
- Product use or inability to use our products
- Unauthorized access to or alteration of your transmissions
- Any third-party conduct on our platform
- Any matters beyond our reasonable control
Our total liability for any claims shall not exceed the purchase price of the product in question.
Intellectual Property
All content on this Website, including text, graphics, logos, and product designs, is the property of GatoGlow and protected by international copyright laws. You may not:
- Reproduce, modify, or distribute our content without permission
- Use our trademarks or branding without authorization
- Reverse engineer any product designs or packaging
Refund Policy
We accept returns within 30 days of purchase for unopened and unused products in original packaging. To initiate a return:
- Contact our customer service via email with your order number
- Receive return authorization and instructions
- Ship items back at your expense (unless defective)
Refunds will be processed within 14 business days after we receive the returned items. Shipping costs are non-refundable unless the return is due to our error.
Dispute Resolution
Any disputes shall first attempt to be resolved through good-faith negotiations. If unresolved within 60 days:
- Claims shall be settled by binding arbitration in our jurisdiction
- Arbitration shall be conducted in English under local commercial arbitration rules
- Each party bears their own arbitration costs
You waive rights to participate in class actions or class arbitrations against GatoGlow.
General Provisions
These Terms constitute the entire agreement between you and GatoGlow. If any provision is found invalid, the remaining terms remain in effect. We may modify these terms at any time by posting updates on our Website.
Our failure to enforce any right does not constitute a waiver of that right. These Terms are governed by the laws of our operating jurisdiction.