Faq

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination (7-14 business days). Processing time is 1-2 business days for all orders.

Do you offer express shipping?

Yes, we offer expedited shipping options at checkout. Express shipping delivers within 1-2 business days after processing (additional fees apply).

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in original packaging. Health products must be sealed. Simply initiate a return through our online system.

How do I exchange an item?

For exchanges, please return the original item following our standard return process and place a new order for the desired product. We currently don't offer direct exchanges.

Product Information

Are your products safe for all pets?

All our products meet safety standards, but we recommend checking individual product descriptions for specific age/size recommendations. Consult your veterinarian for health-related products.

Where are your products manufactured?

We source products globally from trusted manufacturers. Country of origin is listed on each product page. All suppliers meet our strict quality and safety standards.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are encrypted for security.

Is my payment information secure?

Yes, we use industry-standard SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.

Faq